Contact

BacDive does not sell strains

BacDive does not sell strains. If you want to buy strains, please directly contact a culture collection. To visit the culture collection catalogue entries for a strain you found in BacDive, click the culture collection numbers at the top of the strain entries. If you would like to order from the DSMZ, search the DSMZ catalogue.

Change proposals

On the BacDive website, each data point has its own change proposal button through which errors can be reported and changes to the data proposed.

A specific change proposal button can be found next to each data field

Clickung the change proposal button next to a data field, brings the user to a specific form to propose a change to this field. A change proposal needs to be supported by a published reference.

A change proposal form for a specific data field

Contact form

For other queries, you can find our contact form at https://bacdive.dsmz.de/contact.

Email

You can also reach us at contact@bacdive.de.

Zammad

We are using Zammad to manage and answer your tickets and requests. When users make contact via the BacDive contact form or via Email, Zammad tickets are automatically created. Answers via Zammad are always sent to users by Email.

Users can also log into the DSMZ Digital Diversity Zammad Helpdesk directly at https://helpdesk.digital-diversity.dsmz.de and send and manage their tickets to BacDive, BRENDA, and SILVA through the Zammad user interface. When creating a ticket to the BacDive team in Zammad, make sure to choose 'Group' BacDive.

Choosing the correct group when creating a Zammad ticket

Mailing list

Subscribe to our mailing list to stay informed about new features in BacDive, data releases, and changes in the BacDive API.

This is a low-traffic mailing list. Only the BacDive maintainers can send messages.